1. GENERAL INFORMATION
The terms and conditions indicated below (hereinafter, «General Conditions»), regulate access, registration, browsing, downloading and the use of / to each and every one of the web pages located under the domain www.sanmiguel.es and their respective subdomains and subdirectories (hereinafter, «Website» or «Websites»), these domains being the property of Mahou, SA These General Conditions also regulate the access, download and use of any other information, text, graphics, photos, images, music, sounds, computer applications or accounts on any social platforms that are created, designed, promoted or disseminated by Mahou, S.A. and those that can be accessed from the Website or from any other web page or computer application (hereinafter, «Contents»). In compliance with the provisions of article 10 of Law 34/2002, of July 11, of services of the information society and electronic commerce, Mahou, SA (hereinafter, the «COMPANY«) makes the following registration information of the owner of the Website and / or Contents available to its users: Company name: Mahou, S.A. Tax identification number: A-28.078.202. Mercantile Information: Registered in the Mercantile Registry of Madrid, in volume 54, Folio 225, Section 8, Page M-1076. Registered office: Calle Titán, n º 15, 28045 – Madrid (Spain) Contact: you can contact the COMPANY by ordinary mail to the address of the company address or to the legal department of the COMPANY: calle Titán 15 28045 Madrid; or through the following email address: firstname.lastname@example.org; or through the Customer Service telephone number: 902 10 03 44.
BY ACCESSING, VIEWING OR USING THE ACCESSIBLE MATERIALS OR SERVICES ON OR THROUGH THE “WEBSITE” OR THE ACCESSIBLE “CONTENTS” ON OR THROUGH THE “WEBSITE” OR OTHER WEB PAGES OR COMPUTER APPLICATIONS, THE USER STATES THAT YOU UNDERSTAND AND ACCEPT THESE «GENERAL CONDITIONS» AS THE LEGAL EQUIVALENT OF A DOCUMENT SIGNED IN WRITING AND BINDING.
2. GENERAL CONDITIONS OF USE OF THE «WEBSITE» AND THE «CONTENTS»
Access and use of the COMPANY’s Website as well as access and use of the Contents will be subject to these General Conditions. The use of any web page owned by the COMPANY or of the Contents attributes the condition of user and implies the full and unreserved acceptance by the user of all the General Conditions in force at any time the user accesses it. The COMPANY reserves the right to modify these General Conditions at any time. We suggest that you review these General Conditions frequently to be aware of their scope and any modifications that have been carried out. By accessing the Websites and / or the Contents owned by the COMPANY after the publication of the notice of said modifications, alterations or updates, you are agreeing to comply with the new terms. The user is aware that access to and use of the Website and / or the Contents is carried out under their sole and exclusive responsibility.Some services on the COMPANY’s Websites and / or some Contents may be subject to particular conditions, regulations and instructions that, where appropriate, replace, complete and / or modify these terms and conditions (hereinafter, «Particular Conditions»), and that must be accepted by the user before the corresponding service is provided. The provision of the service at the request of the user, implies the express acceptance of the Specific Conditions that may be applicable. The term «Website» includes, but is not limited to, all content, data, graphics, texts, logos, brands, software, images, animations, musical creations, videos, sounds, drawings, photographs, expressions and information and others included in it, and, in general, all creations expressed by any means or support, tangible or intangible, regardless of whether or not they are susceptible to intellectual property according to the Consolidated Text of the Spanish Intellectual Property Law The user will use the services and materials available on the Website as well as the Contents exclusively for private purposes, excluding any type of use other than this, and with the specific exclusion of any use for profit or direct benefit. or indirect to the user or third parties.The present General Conditions as well as the Particular Conditions (among which are in There are the Bases of Special Promotions, Bases of Contests, «Cheers», particular Rules for some services, etc.) that may apply prior notice in specific cases, they are expressly and unreservedly accepted by the user by the mere fact of accessing the Site Web, use the materials and services of the Website in any way and / or access or use the Contents in any way and / or participation in promotions or contests. When the access and use of certain materials and / or services on the Website and / or the Contents is subject to Particular Conditions, these Particular Conditions will be previously made known to the user, and depending on the case, they will substitute, complete and / or they will modify the General Conditions contained here. The access and use of said materials or services subject to Particular Conditions will therefore imply full adherence to the Particular Conditions that regulate them in the version published at the time the user accesses them, with said Particular Conditions being automatically incorporated. to these General Conditions.In case of contradiction between the terms and conditions stated in these General Conditions and the Particular Conditions, the terms agreed in the Particular Conditions will always prevail and in any case, although only with regard to the incompatible provisions and only with respect to those materials or services on the Website and / or the Contents subject to said specific regulation. The COMPANY may modify unilaterally and without prior notice, the provision, configuration, content and services of the Website and the Contents, as well as its General Conditions. If these General Conditions were replaced by others in whole or in part, these new general conditions or, where appropriate, the particular ones, will be understood to be accepted in an identical way to the one set forth. However, the user of the Website and / or the Contents must access these General Conditions and the Particular Conditions of the services of the Website and / or the Contents that they use, periodically to be aware of the update of the In the event that the user does not accept these General Conditions or the Particular Conditions, the user must refrain from
Access, registration, browsing, use, accommodation and / or downloading of materials and / or use of the services of any COMPANY Website and / or Contents by minors (under 18 years of age) is prohibited. The user, by registering, responsibly declares and guarantees that she is at least 18 years old. Given that current legislation prohibits the advertising, sale, consumption and supply of alcohol to persons under 18 years of age, the Website and / or the Contents of the COMPANY are reserved solely and exclusively for persons of legal age. However, the COMPANY cannot verify the accuracy of the data provided, nor will it be responsible for those minors who access the Website and / or the Company’s Contents in breach of said access condition. THE COMPANY recommends parents, representatives or legal guardians supervise or take the appropriate precautions while minors browse the Internet, as well as establish filters on the information and content that minors may or may not access.
4. RESPONSIBILITY OF THE USERS FOR THE USE OF THE WEBSITE AND / OR THE CONTENTS.
The user may not in any case modify or delete the identifying data that exist of the COMPANY. The user will only be able to access the services and materials of the Website and / or the Contents through the means or procedures that have been made available for this purpose on the Website itself and / or in the Contents, or that are used regularly. on the Internet for that purpose, provided that they do not imply a violation of Intellectual / Industrial Property rights, or any type of damage to the Website and / or the Contents, or to your information or to the services offered. The user undertakes to use the services, information and materials of the Website and / or the Contents of the COMPANY in accordance with the Law and with these General Conditions. In no case may the use of the Website and / or the Contents by the user violate current legislation, morals, good customs and public order, and must at all times make correct and lawful use of the services, information and materials of the Website and / or the Contents. The user may: • Access and browse for free, and without prior authorization, the materials and services of the Website and / or the Contents, without prejudice to the requirement of prior registration and / or acceptance of Particular Conditions regarding certain services and specific contents, as determined in these General Conditions that, where appropriate, in the Particular Conditions of said services. • Use the services and materials of the Website and / or The Contents for exclusively private use The user may in no case carry out the following activities: a) Disseminate content or propaganda of a racist, xenophobic, pornographic, obscene, or nigratory or that incites or promotes criminal, violent, defamatory or degrading acts based on age, sex, religion or beliefs; or that makes, promotes or incites directly or indirectly to the apology of terrorism or that is contrary to human rights and fundamental rights and freedoms of third parties, current legislation, morality, good customs and public order, or with Harmful purposes that may harm, damage or prevent in any way, access to them, to the detriment of the COMPANY or third parties. b) Carry out acts contrary to the Intellectual and / or Industrial Property rights of their legitimate owners. c) Causing damage to the computer systems of the COMPANY, its suppliers or third parties and / or introducing or spreading computer viruses, harmful code or software or other types of systems that may cause damage or alterations in computer systems, or unauthorized alterations of the contents, programs or systems accessible through the materials or services of the Website and / or the Contents, or in the information systems, files and computer equipment of the users thereof, or unauthorized access to any materials and services of the Website and / or the Contents d) Transmit advertising through any means and, especially, through the sending of electronic messages, when the sending of the advertising has not been requested or authorized by the recipient .e) Use the Website and / or the Contents, in whole or in part, to promote, sell, contract, disseminate publicity or information of their own or of third parties without prior authorization. and in writing of the COMPANY, or include hyperlinks in their private or commercial web pages to the Website and / or the Contents, unless expressly authorized by the COMPANY. f) Use the services and materials offered through the Website and / or the Contents in a manner contrary to the General Conditions and / or the Particular Conditions that regulate the use of a certain service and / or content, and to the detriment or impairment of the rights of other users. g) Eliminate or modify in any way the protection or identification devices of the COMPANY or its legitimate owners that may contain the Website and / or the Contents, or the symbols, logos or brands that the COMPANY or the legitimate third party owners of the rights incorporated into their creations and that may be the object of intellectual or industrial property. h) Include, without prior written authorization of the COMPANY, in web pages and / or applications of responsibility or property of the user or unauthorized third parties «metatags» corresponding to brands, logos, trade names or distinctive signs owned by the COMPANY , or use trademarks, logos, trade names, or any other identifying sign that is subject to intellectual or industrial property rights, without the express prior written authorization of its legitimate owner. i) Include in a website and / or applications of your responsibility or property a hyperlink that generates a window or session of the navigation software used by a user of your website, which includes trademarks, trade names or distinctive signs of its property and through which the Website and / or the Contents are displayed.The User will respond to the COMPANY, or to third parties, for any damages and losses of any kind that could be caused as a consequence of the breach or non-observance, direct or indirect, of these General Conditions. The COMPANY will at all times ensure respect for the current legal system, and reserves the right to discretionally deny totally or partially, at any time and without prior notice, the access of any user to the Website and / or the Contents, when one or more circumstances described in this clause concur.
5. USER IDENTIFIERS AND PASSWORD
The COMPANY reserves the right to request the registration of users to access certain services or information on the Website and / or the Contents, for which the choice of a password that allows the personal identification of the user («name «And» password «). The user identifier, once the profile has been created, will be unique for all the COMPANY’s platforms and the companies related to it. You can obtain more information about the unique registration of users here. The assigned access codes will be personal and non-transferable, the transfer, even temporarily, to third parties is not allowed. In this sense, the user agrees to make diligent use and to keep secret the password (s) and user name (s) assigned, where appropriate, to access the Website and / or the Contents. In the event that the user knows or suspects the loss, theft or use of their password by third parties, they must inform the COMPANY of this circumstance as soon as possible. The user will be responsible for the expenses and damages caused by the access and use of the Website and / or the Contents by any third party that uses the password / s and name / s of the user due to non-use. diligent or to the loss of the same by the user.
6. SPECIAL CONDITIONS FOR PARTICIPATION IN CONTESTS AND DRAWS
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
All materials and information on the Website and / or the Contents of the COMPANY are subject to current regulations on Intellectual and / or Industrial Property. The rights over the materials and other elements displayed on the Website and / or in the Contents (including, by way of example and without limitation, drawings, texts, graphics, photographs, audio, video, software, distinctive signs, etc. .) belong to the COMPANY or, where appropriate, to third parties who have consented to their transfer to the COMPANY. Likewise, the logos, trade names, domains and brands of its ownership belong to the COMPANY. The materials and information that the user may contribute to the Website and / or the Company’s Contents (photography, audio, video, etc.) must respect the image and intellectual property rights (if any) of the same, being the user the only person responsible for any claim that may exist against the COMPANY as a result of the use and dissemination of said materials and information Access, navigation, use, location and / or download of materials and / or use of services on the Website and / or of the Contents by the user, in no case will it be understood as a waiver, transmission, license or total or partial cession of the rights of the COMPANY or, where appropriate, by the owner of the corresponding rights. The user only has a strictly personal and private right of use, exclusively for the purpose of enjoying the benefits of the service, its use for profit or commercial purposes being strictly prohibited. Consequently, it is not allowed to delete, evade or manipulate the copyright notice («copyright») and any other data identifying the rights of the COMPANY or their respective owners incorporated into the content and / or services, as well as technical protection devices or any information and / or identification mechanisms that may be contained in them.In particular, the use of any materials or elements of the Website and / or the Contents for their inclusion, total or partial, on other websites outside the Website and / or the Contents without the prior written authorization of the owners of the Website.References to names and trademarks or registered trademarks, logos or other distinctive signs, whether owned of the COMPANY or of third companies, implicitly carry the prohibition on their use without the consent of the COMPANY or its legitimate owners. At no time, unless expressly stated, does access to or use of the Website and / or the Contents confer on the user any rights over the trademarks, logos and / or distinctive signs included and protected by Law. All rights are reserved. of intellectual and industrial property and, in particular, it is prohibited to modify, fix, copy, reuse, exploit in any way, reproduce, transform, dub, subtitle, assign, sell, rent, loan, publicly communicate or allow public access to through any form of public communication, making second or subsequent publications, uploading files, sending by mail, transmitting, using, treating or distributing in any way all or part of the contents, elements, materials, information and products, if applicable, included in the Website and / or the Contents for public or commercial purposes, as well as including them in another different website, if you do not have the exp authorization resa and in writing of the COMPANY or, where appropriate, of the corresponding owner of the rights. If the action or omission, guilty or negligent, directly or indirectly attributable to the user of the Website and / or the Contents that causes the infringement of the intellectual and industrial property rights of the COMPANY or of third parties, causes damages to the COMPANY, losses, joint obligations, expenses of any nature, sanctions, coercive measures, fines and other amounts arising or derived from any claim, demand, action, lawsuit or procedure, whether civil, criminal or administrative, the COMPANY will have the right to address said user by all legal means at their disposal and claim any compensation amounts, moral damages or damage to their own image, consequential damage and loss of profits, advertising costs or of any other nature that could result for their repair, amounts of sanctions or convictions , default interest, the cost of financing all amounts in which the COMPANY, the legal costs and the amount of the defense (including attorneys and lawyers) in any process in which the COMPANY could be sued for the aforementioned causes, for the damages and losses caused by reason of its action or omission, without prejudice to exercise any other actions that correspond to the COMPANY by law. Claims that may be filed by the user in relation to possible breaches of intellectual or industrial property rights in relation to the Website and / or the Contents should be addressed to the COMPANY’s Legal Advice Department, located at Calle Titán 15, 28045 from Madrid.
8. INFORMATION AND ELEMENTS OF THE WEBSITE AND / OR THE CONTENTS
a) Corporate Information of the COMPANY The user knows and accepts that any data related to the COMPANY or the companies that make up said business group, and whose nature is economic, financial and / or strategic (hereinafter, «Corporate Information») is kept carried out for informational purposes only.The Corporate Information has been obtained from reliable sources, but, despite having taken reasonable measures to ensure that such information is truthful, real and can show the COMPANY’s business results, it does not represent or guarantee that it is accurate, complete or up-to-date, and should not be relied upon in absolute terms. b) Information provided or published by users and / or third parties The Website and / or the Contents may include information or contents provided by sources other than the COMPANY, including information provided by the users of the Website and / or the Contents. . The COMPANY does not guarantee, nor does it assume any responsibility for the certainty, completeness or accuracy of such information and / or content, including the assumptions set forth in section 4 relating to “User Responsibility for use and content”. The user may not introduce, store or disseminate through the Website and / or the Contents, any content or material that infringes intellectual or industrial property rights, nor in general any content with respect to which it does not hold, in accordance with the law, the right to reproduce it, distribute it, adapt it, copy it, fix it or make it available to third parties. Information, elements or content received by the user on the Website and / or through the Contents is understood to be those received by any means, whether they are comments, suggestions or ideas, even those that contain videos, texts, photographs, images, audio, software, etc. Said contents will be considered assigned to the COMPANY free of charge, for the maximum time allowed and for everyone, and may be used by the COMPANY within the limits established by the applicable regulations, without any obligation regarding confidentiality being applied to said content or information. The authorization to use the user’s own image is understood to be included in this assignment, without consideration, when the content, in any medium or format, contains the latter, for the COMPANY’s commercial purposes. The sending by users of information that cannot be treated in this way or that contains elements or contents whose ownership corresponds to third parties without having previously obtained authorization for its use is totally prohibited, due to the large amount of material that is can host on the Website and / or the Contents, it is impossible for the COMPANY to verify the originality or non-infringement of the rights of third parties on the contents provided by the user, being the latter the last and only responsible for all purposes of the infractions that could eventually be committed as a result of the supply of said content.The COMPANY may modify the materials provided by users, in order to adapt them to the formatting needs of the Website and / or the Contents, without prejudice to the provisions of these general conditions, when the publication of the contents made by the user is as a consequence of their participation Participation in a specific contest or promotion, or where appropriate, particular services of the Website and / or the Contents, the Particular Conditions in each case established in the regulatory bases of the contest or promotion and / or specific use policies shall apply. of the web service, leaving these General Conditions as complementary to the previous ones.
9. LINKS OR HYPERLINKS TO THE WEBSITE AND / OR TO THE CONTENTS
The user who wants to introduce links or hyperlinks from their own Web pages to the Website and / or Contents of the COMPANY must comply with the conditions detailed below, without the ignorance of them avoiding the responsibilities derived from their breach: a ) The link or hyperlink will only link to the «home page» or main page of the Website but may not reproduce it in any way («inline», «links», «deep-links», «browser» or «border environment», copy of texts, graphics, etc.). b) It will be prohibited in any case, in accordance with the applicable and current legislation at all times, to establish “frames” or frames of any kind that surround the Website and / or the Contents or allow the visualization of part or all of the Website and / or the Contents through Internet addresses other than those of the Website and / or the Contents and, in any case, when they allow the visualization of elements of the Website and / or the Contents together with contents outside the Website and / or Contents in such a way that: (i) induces or is susceptible to mislead, confuse or deceive users about the true origin of the elements that are displayed or the services that are used; (ii) involves an act of unfair comparison or imitation; (iii) serves to take advantage of the reputation of the brand and prestige of the COMPANY; or, (iv) in any other way, is prohibited by current legislation. c) No type of false, inaccurate or incorrect statement or indication about the COMPANY, its employees, clients or the quality of the services it provides will be made from the page and / or application that introduces the link. d) In no case , it will be expressed or implied on the page and / or application where the link is located that the COMPANY has given its consent for the insertion of the link or that it otherwise sponsors, collaborates, verifies or supervises the services of the sender. ) The use of any word, graphic or mixed brand or any other distinctive sign of the COMPANY within the sender’s page is prohibited, except in cases permitted by law or expressly authorized by the COMPANY and whenever permitted, in these cases, a direct link to the Website and / or the Contents in the manner established in this clause. f) The page and / or application that establishes the link or hyperlink must faithfully comply with the law and may not in any case provide or link with its own content or that of third parties that: (i) are illegal, harmful or contrary to morality and good customs (including by way of example and without limitation, pornographic, violent, racist content, etc.); (ii) induce or may induce the user to the false belief that the COMPANY subscribes, endorses, adheres to or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (iii) are inappropriate or not relevant to the activity of the COMPANY in regard to the place, content and theme of the sender’s website and / or application. g) The authorization to insert a link or hyperlink does not presuppose, in any case, a consent to reproduce the visual and functional aspects («look and feel») of any Website and / or Content of the COMPANY. In particular, the authorization for the insertion of hyperlinks on the Website and / or the Contents will be conditional on respect for human dignity and freedom. The website on which the hyperlink is established will not contain information or illegal content, contrary to morals and good customs and public order, nor will it contain content contrary to any third party rights. h) The establishment of the link does not imply in any case the existence of relations between the COMPANY and the owner of the web page and / or application in which it is established, nor the acceptance and approval by the COMPANY of the contents or services there offered made available to the public.The COMPANY may request, at any time and without having to provide the reasons for said request, that any link or hyperlink to the Website and / or the Contents be removed, the person responsible for the website being obliged and / or application that publishes the link to proceed immediately to its elimination.
10. USE OF «COOKIES»
The owner of this Content informs users that it uses its own and third-party cookies to improve its services, perform statistical analysis on users’ browsing habits and facilitate interaction with social networks. . You can get more information about our use of «cookies» here.
The COMPANY declares that it has adopted all the necessary measures, within its possibilities and the state of the technology available to it, to guarantee the functioning of the Website and the Contents and to avoid the existence and transmission of viruses and other harmful components or malicious users.If the user becomes aware of the existence of any illicit, illegal content, contrary to the laws or that could imply an infringement of intellectual and / or industrial property rights, he must immediately notify the COMPANY so that it can proceed wing adoption of appropriate measures.
The COMPANY is exempt from any type of liability for damages of any kind and concept in the following cases: a) Due to the impossibility or connection difficulties used to access the Website and / or the Contents, service interruptions, delays, errors, malfunction of the same regardless of the type of connection or technical means used by the user. b) Due to the interruption, suspension or cancellation of access to the Website and / or the Contents, as well as the availability and continuity of the operation of the Website and / or the Contents or the services and / or elements thereof, when this is due to the interruption of the service due to technical maintenance of the Website and / or the Contents, or to a cause beyond the control of the COMPANY, or due to the services of the information service providers. c) Due to fraudulent or negligent actions of the user, or that have their origin in causes of force majeure and any others that escape the control of the COMPANY d) Due to attacks by so-called “hackers” or specialized third parties to security or integrity of the computer system, provided that the COMPANY has adopted all the existing security measures according to its technical possibilities e) For the damages that may be caused by the information, content, products and services provided, communicated, hosted, transmitted, displayed or offered by third parties outside the COMPANY, including information society service providers, through a website that can be accessed through a link on this site. f) For any damage or harm to the user’s software or hardware arising from access to the Website and / or the Company’s Contents or from the use of the information or elements or applications contained therein. g) For the suitability, reliability, availability, timeliness or accuracy of the information or services contained in its Website and / or in the Contents, nor for direct or indirect damages in relation to the use of the information or elements contained therein The user of the Website and / or the Contents will be personally liable for damages of any kind caused to the COMPANY directly or indirectly, due to the breach of any of the obligations derived from these General Conditions or, where appropriate, from the Particular Conditions. In any case, whatever the cause, the COMPANY will not assume any responsibility, either for direct or indirect damages, consequential damages or loss of profits.The user will be solely responsible for the infractions that may be incurred or the damages that may be caused by the use of the Website and / or the Contents of the COMPANY, the latter being exonerated of any responsibility. The user is solely responsible for any claim or legal, judicial or extrajudicial action, initiated by third parties against the COMPANY or against the user based on the use by the latter of the service, or for the information that may have been sent to the COMPANY By Any Means. The user assumes all expenses, costs and compensation incurred by the COMPANY due to such claims or legal actions.The COMPANY makes available to users a series of links, banners or other types of links that may give the user access to sites third party website. Access to other third-party web pages through said connections or «links» will be carried out under the sole responsibility of the users, the COMPANY not being responsible, in any case, for any damages that may arise from said uses or activities. .The COMPANY has its contents in the territorial scope of Spain. Given the very «non-territorial» nature inherent to Internet access, the COMPANY does not guarantee that the Website and / or the Contents are suitable or available outside the territory of Spain. If any or all of the contents or elements hosted on the Website and / or in the Company’s Contents were considered illegal in other countries, access to and use of them by users is prohibited and, in the event that they occur, it will be exclusively under the responsibility of the users, who are obliged to comply with and observe the applicable laws of these countries.
The access, the contents and services offered through the Website and / or the Contents have, in principle, an indefinite duration, unless otherwise provided in the General Conditions, the Particular Conditions or in the applicable legislation at all times. However, the COMPANY reserves, without prior notice and at any time, the right to suspend, deny or temporarily or permanently restrict access to its Website and / or its Contents, to make the modifications it deems appropriate to the Site Web and / or in the Contents, in the services or information offered, in the presentation or location of the same as well as in the General Conditions. All this without giving rise to any compensation to the user. Any clause or provision of these General Conditions that is or becomes illegal, invalid or unenforceable will be excluded and will be considered unenforceable in what reaches such illegality, invalidity or unenforceability, and It will be replaced by another that is as similar as possible to the previous one, but that does not affect or harm the remaining provisions, which will remain outside of any illegal, invalid or unenforceable clause or provision and will remain, on the contrary, fully in force. COMPANY excludes any type of guarantee, and, therefore, is free from all liability derived from the points expressed above.All information received on this Website and / or through the Contents will be considered ceded to the COMPANY by title gratuitous. The email or electronic mail will not be considered as a valid means for the purposes of submitting claims for content reasons. To do this, they must write to the COMPANY’s Legal Department, located at Calle Titán 15, 28045 in Madrid, which will indicate in each case the channels to be followed. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity adhered to Confianza Online and in the terms of its Code of Ethics, in case of controversies related to online contracting and advertising, data protection and protection of minors, the user may go to the Confianza out-of-court dispute resolution system Online ( www.confianzaonline.es )